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Elise Kephart's Phone Scripts (even when the customer doesn't say their part)
Phone Up Inbound Call - Specific Vehicle
Phone Up Inbound Call - Specific Vehicle Script (6:27)
Phone Up Inbound Call - Specific Best Price Vehicle Script
Introduction to Inbound Calls (0:31)
The Six Steps of an Inbound Phone Call (0:46)
The Greeting (1:15)
Qualifying (1:45)
Obtaining Contact Information (1:59)
The Appointment (4:41)
Driving Toward Closure (1:34)
Phone Up Inbound Call - Generic Vehicle
Phone Up Inbound Call - Generic Vehicle Script
Internet Outbound Call
Internet Outbound Call Script
Internet Outbound KBB/Trade
Internet Outbound KBB/Trade Script
Internet Outbound Costco
Outbound Internet Costco Script
Internet Outbound TrueCar
Outbound Internet TrueCar Script
Outbound Equity Mining
Outbound Equity Mining Script
Outbound Unsold Traffic / One Reason Objections
BDC | Outbound Unsold Traffic Script
SALESPERSON | Outbound Unsold Traffic Script
Outbound Service Drive Conversion
Outbound Service Drive Conversion Script
Owning Objections Like a Boss
Loaded Up Objection Scripts
The Communication Blueprint
Intro to Communication Blueprint (0:31)
Stereotype of Today's Car Sales Professional (1:04)
Difference between Phone and Walk-in Customers (1:46)
The Ways We Communicate (1:58)
Facial Expressions (1:13)
Gestures (1:10)
Posture (1:04)
Words (0:51)
Tones (1:34)
Obtaining Contact Information
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