The Ways We Communicate
THE WAYS WE COMMUNICATE
There are a variety of ways that customers can communicate with us right now. They are as follows:
- Submit an internet lead (fill out a form)
- Live chat on your website or SMS to the dealership
- Phone call
- Walk in customers
When dealers are asked what type of communication they prefer, most agree that phone calls or in-person visits are the best. However, most customers would prefer the opposite end of the spectrum with lower pressure forms of communication like submitting leads or live chat.
The ultimate goal is to help lead the customer from the end of the spectrum that they are on to the side of the spectrum that we know will best benefit them - the face-to-face experience.