INTRODUCTION TO INBOUND PHONE CALLS
In this module, you're going to learn about industry facts both from the customers perspective as well as your own. These facts will help you navigate an inbound phone call (or phone up). You're also going to learn about the six steps to properly handling an inbound phone call.
How to get the most out of this module:
I've made these videos as easy-to-consume as possible so that you can quickly brush up on your skills. Don't forget that the best way to consume this information is by immediately putting it into practice.